I'm in the step therapy program. Why couldn't I fill my prescription at the pharmacy?

The first time you submit a prescription that isn’t for a front-line drug, your pharmacist should inform you that with step therapy you need to first try a front-line drug if you’d rather not pay full price for your prescription drug.

To receive a front-line drug, do one of the following:

• Ask your pharmacist to call your doctor and request a new prescription.
• Contact your doctor to get a new prescription.

Only your doctor can change your current prescription to a first-step drug covered by your program.

If you have more questions, please call Express Scripts Pharmacy at the number on your ID card.  

(This FAQ answer provided by ExpressScripts.)