Employee Assistance Program (EAP)

You are the University of Missouri’s most important resource and your personal and professional well-being is critical to achieving our shared mission. 

The Employee Assistance Program (EAP), provided by Optum’s Live and Work Well program, offers emotional wellbeing solutions for employees (faculty and staff) and their household members, such as tools, resources and counseling services to support emotional wellness. 

EAP coverage for you and your family members will end if you terminate employment or if you or your dependents are no longer eligible under the EAP. You may be able to continue the EAP coverage through COBRA. View the Summary Plan Description for more information.

• Optum standard flyer-English (PDF, 859KB)

Optum Live and Work Well

Access

• Access all your EAP emotional wellbeing solutions through Optum’s Live and Work Well program (exit UM System site):
  • Browse as a guest using the university’s access code: UMISSOURI.
  • Complete the registration instructions to establish an account.
  • Sign in using your United Healthcare HealthSafe ID (for employees enrolled in a university medical plan).

Offerings

1. Premium Access to Calm or Calm Health.
   • Visit AskHR for instructions to access Calm or Calm Health.
2. Unlimited telephonic access to master’s-level clinicians (24/7).
   • Clinicians help support the in-the-moment needs of employees and their household members.
   • Receive confidential support without an appointment by calling 844-875-5719.
3. Three (3) free counseling sessions per presenting issue with Optum network providers.
   • Sessions are offered in-person (in the community at the provider’s office) or virtually. Virtual appointments help expand provider specialty/choice.
   • Find a provider on Optum’s Live and Work Well program (exit UM System site).
     • Request an authorization code by calling Optum at 844-875-5719.
     • When scheduling an appointment with your selected provider, make sure to give them your authorization code, which works like a coupon code.
   • Employees and covered dependents who are enrolled in a University of Missouri medical plan may continue counseling services, with a copay, beyond the three free EAP sessions via UnitedHealthcare’s behavioral health benefits.
4. An online platform offering self-directed access to tools and resources.
   • These tools and resources support emotional wellness, such as videos, articles and other resources. 

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