One Card Transaction Exceptions

Disputes

There are several reasons why a transaction may be disputed; charge is a duplicate or does not match the receipt, item never received, etc. It is recommended that you first contact the merchant to resolve the issue. Our card provider will assist if necessary as long as the problem has been reported within 60 days of the transaction date. To initiate the dispute process, please fill out the One Card Dispute Form, located in PeopleSoft myForms. For information on how to Navigate to and fill out the form, you may reference the One Card Dispute Form Quick Reference Guide.

Fraud

To reduce the exposure to fraudulent charges, lost/stolen One Cards must be reported to our card provider, US Bank (800-523-9078), and the One Card Team. US Bank often catches suspicious charges before the Cardholder notices any activity on his/her card. In this case, US Bank will contact the Cardholder directly at which time the Cardholder will need to verify the charges in question. A temporary block will be placed on the card until the charges have been verified by calling the US Bank Fraud Team (800-523-9078) or by calling Customer Service (800-344-5696). It is the responsibility of the Cardholder to work directly with US Bank to resolve the issue.

Reimbursement

Accidental personal transactions that cannot be reversed by the merchant, must be reimbursed to the University. A One Card Reimbursement Form is located in PeopleSoft myForms. For more information on how to Navigate to and fill out the form, you may reference the One Card Reimbursement Quick Reference Guide. See&One Card Reimbursement Procedures for additional guidance regarding the reimbursement process.

Integrity and Accountability

The University is committed to accountability, transparency, and the protection of students, employees, patients, and visitors. We expect professional, honest, and respectful interactions to make our System a better place to live, work, and learn. The University makes efforts to ensure you feel comfortable approaching your supervisor or manager to raise questions and voice concerns about workplace and University issues, or if you believe a violation of a law, policy or standard has occurred. However, in situations where conventional channels are uncomfortable or otherwise inappropriate, or where you prefer to report anonymously, the UM System Integrity and Accountability Hotline is available.