Sterling is the vendor currently used for background checks. The following links provide information for working with the system.
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Training Documents
- eRecruit User Guide
- Full User Guide (Sterling)
- Full Taleo User Guide for Hospital (Sterling)
- Limited Access User Guide (Sterling)
- Electronic Adverse Action Guide (Sterling)
- FAQs
Policies and Procedures
- CBC Process Map
- Background Check Policy
- Average Turn Time Report (Excel)
- Product Package
- International Pricing
Security Requests
Manual Process / Minor Documents
- Minor Application Information (fillable .docx)
- Minor Background Consent Form
- Minor Authorization Form
- Health Care Applicant Self-Disclosure Form (.docx)
FCRA Documents
- Authorization to Obtain Employment Background Report
- FCRA Notice 2019
- Disclosure Regarding Employment Background Report
Sterling Contact Information
For escalation, program changes, forecasting, compliance changes, along with bi-weekly touch bases and onsite/online business reviews, contact:
Jennifer Flanagan
Client Success Partner
Direct: (617) 610-1816
Email: Jennifer.Flanagan@sterlingcheck.com
For Day-to-day inquiries around orders, turnaround times, user set up, password reset etc., contact:
Tanvi Nandu
Client Success Associate
Email: Tanvi.nandu@sterlingcheck.com
Reviewed 2023-10-19