The University of Missouri (UM) System contracts with various companies to help administer our benefit and retirement plans. Some of these companies offer online directories of in-network providers.* When clicking on the links on this page, you will be directed to the administrator's website and exit the UM System website. Some administrators' websites (e.g., Delta Dental) will only be fully functional if you are using an up-to-date browser.
- Administrator: MetLife
- Phone: (888) 865-7940
- For enrollment or eligibility questions, or to initiate a claim, please contact the HR Service Center.
- Administrator: Live and Work Well by United Behavioral Health (UBH)
- Provider directory: See UBH's Find a Provider
- Administrator: Delta Dental
- Phone: (866) 276-8329
- Provider directory: Find an in-network provider in either of the following networks:
- Delta Dental PPO
- Delta Dental Premier
- Mobile apps: Android app, iTunes app, (about the app)
- Administrator: ASI Flex
- Phone: (800) 659-3035
- Mobile apps: Android app, iTunes app, (about the app)
- Administrator: Optum Bank
(account managed through myUHC) - Phone: (800) 791-9361
- Mobile apps:
- UnitedHealthcare app: Android app, iTunes app, (about the app)
Retirees with an Optum Bank HSA will have an individual HSA (as opposed to a university-sponsored group HSA). Contact information follows for individual HSAs:
- Administrator: Optum Bank
- Phone: (800) 791-9361
- Administrator: MetLife
- Phone: (888) 865-7940
- For enrollment or eligibility questions, or to initiate a claim, please contact the HR Service Center.
- Administrator: UnitedHealthcare
- Phone: (844) 634-1237
- Provider directory: See find a doctor in the UHC portal created for the UM System
- Mobile apps: Android app, iTunes app, (about the app)
- Nurse Liaison
- Administrator: UnitedHealthcare
- Phone: (844) 634-1237
- Provider directory: See find a doctor in the UHC portal created for the UM System
- Mobile apps: Android app, iTunes app, (about the app)
- Nurse Liaison
- Administrator(s): UnitedHealthcare
- Phone: 1-866-899-5903
- Provider directory: As long as your doctor, hospital, or other provider participates in (i.e., accepts payment from) Medicare, you will receive the same level of coverage whether or not your provider is a member of the UHC Group National PPO Network. UHC's retiree portal offers a link to Medicare-affiliated providers.
- Administrator: Express Scripts, Inc.
- Phone: (800) 955-1201
- Provider directory: Log in via Express Scripts to access pharmacies for your plan.
- Mobile apps: Android app, Blackberry app, iTunes app, Windows app, (about the app)
- Administrator: Express Scripts, Inc.
- Phone: (800) 955-1201
- Provider directory: Log in via Express Scripts to access pharmacies for your plan.
- Mobile apps: Android app, Blackberry app, iTunes app, Windows app, (about the app)
- Administrator(s): UnitedHealthcare
- Phone: 1-866-899-5903 (TTY 711)
- Provider directory: View the drug list for your plan online by visiting the the UnitedHealthcare coverage for UM System Retirees website, or call the customer service line listed above to understand how prescriptions are covered. A convenient mail order option for your medications is also available through OptumRx® Home Delivery; call the number listed above to learn more.
- Administrator(s):
- For Defined Benefit portions (DB and Hybrid Plans): UM System
- For Defined Contribution portions (DC and Hybrid Plans): Fidelity Investments
- Phone:
- Fidelity Investments: 1-800-343-0860
- Mobile apps:
- Fidelity Investments: Android app, iPhone/iPod app, iPad app, (about the app)
- Administrator(s): Fidelity Investments
- Phone: 1-800-343-0860
- Mobile apps: Android app, iPhone/iPod app, iPad app, (about the app)
- Administrator: MetLife
- Phone: (888) 865-7940
- For enrollment or eligibility questions, please contact the HR Service Center.
- To initiate a claim, see the Taking Qualifying or FMLA Leave webpage.
- Administrator: Unum
- Phone: 866-679-3054
- To initiate a claim, see Unum's Employees and Families Support
- Administrator: VSP Vision Care
- Phone: (800) 877-7195
- Provider directory: VSP's Find a Provider (utilizes the VSP Choice network)
Federal retirement benefits
Some University of Missouri Extension employees receive retirement benefits from the federal government. If you are one of these employees, direct plan questions to the appropriate federal government office that pertains to your type of plan:
- Civil Service Retirement System (CSRS)
- Federal Employees Retirement System (FERS)
- Thrift Savings Plan (TSP)
*Please note: You should always verify that your health care provider is participating in our network and accepting new patients before you receive services. You can do this by contacting your health care provider directly, checking the plan administrator’s online provider directory, or calling the plan's customer service office at the telephone number shown on the back of your ID card.
Reviewed 2024-06-26
